Terms of Service

Last updated: 18 February 2026

1  Definitions

2  Acceptance & Electronic Signature

1. When logged into our platform you are shown a checkbox or button labelled “I agree to the Terms of Service” (or similar).
2. Ticking or clicking that control and submitting the form constitutes your electronic signature under eIDAS and binds you to these Terms.
3. If you do not agree, do not tick the box and do not use the Service.
4. Continued receipt of Leads after we update the Terms (clause 18) also constitutes acceptance.

3  Service Description

We sell Leads on a pay-per-Lead basis.

• Leads are delivered only while (a) you keep a positive prepaid credit balance or (b) an alternative written billing arrangement is in place.
• Leads may be used solely to market and provide windscreen-repair or replacement services. Resale or use for other verticals is prohibited.

4  Licence to Use Brand Assets

You grant us a non-exclusive, royalty-free, worldwide licence for the Term (clause 16) to reproduce, display and adapt your Brand Assets solely to perform the Service (ads, Landing Pages, chatbots, dashboards, etc.).

5  Domains & Online Presence

1. You authorise us to register, at our cost, domains identical or confusingly similar to yours (e.g. autoglass-replacements.com).
2. Such domains remain our property; we may redirect, modify or cancel them at any time without notice.
3. Nothing herein requires us to transfer any domain or Landing Page to you.

6  Landing Pages & Content

1. Landing Pages, ad accounts and creative assets are created and owned exclusively by us and are not a replacement for your own website.
2. We may alter, relocate or remove any Landing Page at our sole discretion and without notice.

7  Reviews & Third-Party Content

You permit us to embed and display your publicly available Google Maps ratings, reviews, images and similar content on Landing Pages and ads.

8  Pre-Approved Marketing Claims

You authorise us to state that:

• your business offers same-day service (where operationally feasible); and
• repairs can be performed at a customer’s home or workplace within your normal service radius.

You are responsible for ensuring these statements remain correct.

9  Chatbots & Artificial Intelligence

1. AI chatbots may engage visitors. While monitored, they may occasionally provide inaccurate or unauthorised statements.
2. Disclaimer: To the fullest extent permitted by law, we accept no liability for any loss, damage or cost arising from chatbot communications.

10  Lead Quality, No Guarantees & Refunds

1. We do not guarantee that any Lead will convert, or relate to a responsive customer.
2. Refunds / credits may be requested only if:
   • the telephone number does not ring;
   • the customer is outside your stated service area;
   • the request falls outside your published working hours; or
   • the Lead duplicates another Lead (same vehicle registration) received in the previous 30 days.

   Requests must be emailed to admin@vroomads.com within 14 days of receiving the Lead, citing evidence.

11  Fees & Payment

1. You are able to define a price per lead on our Service platform. We will never exceed this price.
2. Invoices / credit statements are generated whenever you manually add credit and each time your balance drops below the agreed threshold and an auto-refill is triggered; payment is taken immediately upon issue.
3. We may suspend the Service or withhold Leads if any invoice is overdue or your credit balance is exhausted.
4. Leads are deemed accepted unless disputed with evidence within 72 hours of delivery.

12  Data Protection

1. For UK/EU GDPR: you are Data Controller; we are Data Processor.
2. We will:
   • process Lead data only on your instructions;
   • apply appropriate security measures;
   • notify you of any personal-data breach without undue delay; and
   • delete/return data on termination unless lawfully required to retain it.
3. You warrant that you will process all Lead data lawfully and fulfil all controller obligations.

13  Provider Warranties & Indemnities

You warrant that:

• Brand Assets and business information are accurate and non-infringing;
• you hold all licences, insurance and qualifications required for windscreen repair; and
• you will perform services professionally and safely.

You will indemnify us against any loss, damage or cost arising from (a) your breach of these warranties, (b) claims by Leads/regulators, or (c) chatbot-related claims.

14  No Liability for Repair Services

We are solely a lead-generation platform and do not vet or endorse Providers. Disputes between you and a customer must be resolved by those parties; we accept no responsibility for any repair services rendered.

15  Disclaimers & Limitation of Liability

1. The Service, Leads and Landing Pages are provided “as is” without warranties of any kind (express or implied).
2. Total aggregate liability: €0 (zero), whether in contract, tort or otherwise.
3. We are not liable for indirect, consequential, incidental, special or punitive damages, loss of profit or business interruption, even if advised of the possibility.
4. Nothing limits liability that cannot lawfully be excluded (e.g., fraud, death or personal injury caused by negligence).

16  Term & Termination

1. These Terms commence when you accept them and continue until terminated.
2. Either party may terminate at any time with immediate effect by written notice (email is sufficient).
3. We may also suspend or terminate the Service if you violate these Terms, engage in fraud, or fail to maintain a positive credit balance.
4. Termination does not affect accrued rights or outstanding invoices.

17  Confidentiality

Each party must keep confidential all non-public information obtained from the other and use it only to perform or receive the Service, except where disclosure is required by law or authorised in writing.

18  Amendments

We may amend these Terms by emailing you or presenting an updated version in the dashboard. Changes take effect 14 days after notice unless you terminate beforehand. Continued use after that date = acceptance.

19  Governing Law & Jurisdiction

These Terms are governed by the laws of Estonia. The courts of Tallinn, Estonia have exclusive jurisdiction over any dispute arising out of or in connection with them.

20  Miscellaneous

• Assignment – You may not assign these Terms without our written consent; we may assign them to an affiliate or successor.
• Entire agreement – These Terms supersede all prior understandings regarding the Service.
• Severability – If any clause is held invalid, the remainder remains in force.
• No partnership – Nothing herein creates a partnership, agency or joint venture.
• Electronic records – Our logs evidencing your checkbox acceptance are admissible proof of contract formation.

21  Referral Programme

1. Eligibility. Any Provider with an active account may participate in our Referral Programme by sharing their unique referral link with other windscreen-repair or automotive-glass businesses.
2. How it works. When a new Provider registers using your referral link and begins purchasing Leads, you earn a bonus equal to 15 % of that referred Provider's eligible Lead spend during the first 90 days after their account is created.
3. Eligible spend. "Eligible Lead spend" means the total cost of Leads charged to the referred Provider that have not been refunded, excluding any bonus credits the referred Provider has itself received through the Referral Programme. Only actual purchased credit that is spent on Leads counts towards the calculation.
4. Payout schedule. Accrued referral bonuses are calculated and credited to your account automatically each Monday at 10:00 AM (UTC). Bonuses are added as free credit to your prepaid balance and may be used only to purchase Leads through the Service.
5. No cash redemption. Referral bonuses are non-transferable, non-refundable and cannot be exchanged for cash or any other form of payment.
6. No limit on referrals. There is no cap on the number of Providers you may refer.
7. Self-referral prohibited. You may not use your own referral link to create additional accounts for yourself or any entity you control.
8. Abuse & fraud. We reserve the right to withhold, revoke or reclaim referral bonuses and/or suspend your account if we reasonably suspect fraud, manipulation or abuse of the Referral Programme, including but not limited to creating fictitious accounts, colluding with referred Providers to inflate spend, or any other activity intended to game the system.
9. Modification & termination. We may modify the bonus percentage, the 90-day tracking period, the payout schedule, or any other aspect of the Referral Programme—or discontinue it entirely—at any time by giving 14 days' notice (email or dashboard notification). Changes do not affect bonuses already credited before the effective date.

22  Contact