Terms of Service

Last updated: 26 May 2026

1  Definitions

2  Acceptance & Electronic Signature

1. When logged into our platform you are shown a checkbox or button labelled “I agree to the Terms of Service” (or similar).
2. Ticking or clicking that control and submitting the form constitutes your electronic signature under eIDAS and binds you to these Terms.
3. If you do not agree, do not tick the box and do not use the Service.
4. Continued receipt of Leads after we update the Terms (clause 16) also constitutes acceptance.

3  Service Description

We sell Leads on a pay-per-Lead basis.

• Leads are delivered only while (a) you keep a positive prepaid credit balance or (b) an alternative written billing arrangement is in place.
• Leads may be used solely to market and provide approved local vehicle services. Resale or use for other verticals is prohibited.

4  Landing Pages & Content

1. Landing Pages, ad accounts and creative assets are created and owned exclusively by us and are not a replacement for your own website.
2. We may alter, relocate or remove any Landing Page at our sole discretion and without notice.
3. If you request a branded or custom website/landing page, you authorise us to display your business name, trading name, logo, and other Brand Assets and to present your business to Leads in that branded environment.
4. You confirm you have all rights, licences and permissions necessary to provide any Brand Assets, trademarks, imagery, text or other materials you submit, and that our use of them as permitted by these Terms will not infringe any third-party rights.
5. You grant us a non-exclusive, worldwide, royalty-free licence for the term of these Terms to host, copy, adapt, format, publish and display submitted Brand Assets solely to create, operate, optimise and promote your campaigns, Landing Pages and related ads.
6. You must not require or request branding/content that is misleading, deceptive, defamatory, unlawful, discriminatory, infringing, or that impersonates another person or business.
7. We retain editorial and implementation control over all campaign, landing page and branding implementation and may reject, edit, suspend or remove any submitted branding/content that we reasonably consider non-compliant, risky, technically unsuitable, or inconsistent with our policies/platform requirements.
8. Any domain, subdomain or URL route we assign, host or operate for campaign delivery remains under our operational control unless otherwise agreed in writing; we may change routing, providers, structure or configuration at any time for legal, security, performance or operational reasons.

5  Reviews & Third-Party Content

You permit us to embed and display your publicly available Google Maps ratings, reviews, images and similar content on Landing Pages and ads.

6  Pre-Approved Marketing Claims

You authorise us to state that:

• your business offers same-day service (where operationally feasible); and
• services can be performed at a customer’s home, workplace, or roadside within your normal service radius.

You are responsible for ensuring these statements remain correct.

7  Chatbots & Artificial Intelligence

1. AI chatbots may engage visitors. While monitored, they may occasionally provide inaccurate or unauthorised statements.
2. Disclaimer: To the fullest extent permitted by law, we accept no liability for any loss, damage or cost arising from chatbot communications.

8  Lead Quality, No Guarantees & Refunds

1. We do not guarantee that any Lead will convert, or relate to a responsive customer.
2. Refunds / credits may be requested only if:
   • the telephone number does not ring;
   • the customer is outside your stated service area;
   • the request falls outside your published working hours; or
   • the Lead duplicates another Lead (same vehicle registration) received in the previous 30 days.

   Requests must be emailed to admin@vroomads.com within 14 days of receiving the Lead, citing evidence.

3. Call lead billing rules:
   • if a call lasts over or equal to 40 seconds, it is billable;
   • if a call is missed, it is always billable;
   • if a call lasts less than 40 seconds, it is non-billable;
   • if the same phone number appears in another Lead from the previous 30 days, it is treated as a duplicate and is non-billable.

9  Fees & Payment

1. You are able to define a price per lead on our Service platform. We will never exceed this price.
2. Invoices / credit statements are generated whenever you manually add credit and each time your balance drops below the agreed threshold and an auto-refill is triggered; payment is taken immediately upon issue.
3. We may suspend the Service or withhold Leads if any invoice is overdue or your credit balance is exhausted.
4. Leads are deemed accepted unless disputed with evidence within 72 hours of delivery.

10  Data Protection

1. For UK/EU GDPR: you are Data Controller; we are Data Processor.
2. We will:
   • process Lead data only on your instructions;
   • apply appropriate security measures;
   • notify you of any personal-data breach without undue delay; and
   • delete/return data on termination unless lawfully required to retain it.
3. You warrant that you will process all Lead data lawfully and fulfil all controller obligations.

11  Provider Warranties & Indemnities

You warrant that:

• Brand Assets and business information are accurate and non-infringing;
• you hold all licences, insurance and qualifications required for your services; and
• you will perform services professionally and safely.

You will indemnify us against any loss, damage or cost arising from (a) your breach of these warranties, (b) claims by Leads/regulators, or (c) chatbot-related claims.

This indemnity expressly includes third-party intellectual property, trademark, copyright or passing-off claims arising from Brand Assets, names, logos, slogans or other materials supplied or requested by you.

12  No Liability for Repair Services

We are solely a lead-generation platform and do not vet or endorse Providers. Disputes between you and a customer must be resolved by those parties; we accept no responsibility for any services rendered.

13  Disclaimers & Limitation of Liability

1. The Service, Leads and Landing Pages are provided “as is” without warranties of any kind (express or implied).
2. Total aggregate liability: €0 (zero), whether in contract, tort or otherwise.
3. We are not liable for indirect, consequential, incidental, special or punitive damages, loss of profit or business interruption, even if advised of the possibility.
4. Nothing limits liability that cannot lawfully be excluded (e.g., fraud, death or personal injury caused by negligence).
5. Without limiting the above, we are not responsible for downtime, outages, policy decisions, suspensions, API changes, delivery failures or other acts/omissions of third-party services (including hosting, DNS, telecom, maps, payment, ad, analytics or messaging providers) that affect campaign or Landing Page availability/performance.

14  Term & Termination

1. These Terms commence when you accept them and continue until terminated.
2. Either party may terminate at any time with immediate effect by written notice (email is sufficient).
3. We may also suspend or terminate the Service if you violate these Terms, engage in fraud, or fail to maintain a positive credit balance.
4. Termination does not affect accrued rights or outstanding invoices.

15  Confidentiality

Each party must keep confidential all non-public information obtained from the other and use it only to perform or receive the Service, except where disclosure is required by law or authorised in writing.

16  Amendments

We may amend these Terms by emailing you or presenting an updated version in the dashboard. Changes take effect 14 days after notice unless you terminate beforehand. Continued use after that date = acceptance.

17  Governing Law & Jurisdiction

These Terms are governed by the laws of Estonia. The courts of Tallinn, Estonia have exclusive jurisdiction over any dispute arising out of or in connection with them.

18  Miscellaneous

• Assignment – You may not assign these Terms without our written consent; we may assign them to an affiliate or successor.
• Entire agreement – These Terms supersede all prior understandings regarding the Service.
• Severability – If any clause is held invalid, the remainder remains in force.
• No partnership – Nothing herein creates a partnership, agency or joint venture.
• Electronic records – Our logs evidencing your checkbox acceptance are admissible proof of contract formation.

19  Contact